NEW Product! 10 Secrets to More Referrals E-Book


Ask professional practice owners from Boston to Seattle to name their number one goal, and they’ll tell you they’d like to increase sales and get more referred business. Referrals are often the best kind of new patients as they come primed to like you and ready to do accept treatment.

The Practice Marketing Revolution is a professional practice owner’s guide to marketing success on a budget. The products and coaching program focus on a host of new tactics plus the latest updates on tried-and-true low cost marketing methods that are essential for any growing practice.

After using our tools you’ll be ready to seamlessly implement a year round marketing program for your professional practice that will keep your practice filled with happy patients.

Start getting more referrals today with our FREE e-book. Simply email me, sarah@npressnewsletter.com with 'Referrals' in the subject line.

Change


Change is inevitable. Your practice grows, you bring in new products, you offer new services. If you want to develop changes that your patients will like, you need to keep gathering information about them. I probably sound like a broken record but you have to create systems to measure your marketing. Your practice marketing systems need to include quantification. As soon as you can, make sure your systems capture the following information:

• Demographic information for every new patient. Make it automatic. Every patient. Every time. Do it at your new patient intake call.  Where are they coming from? If you know this, you can use more of your marketing resources to connect with them. With the capabilities of computer systems these days, there is no excuse for not collecting this information.
• Dollars spent on marketing and lead generation activities.
• Number of new patient phone calls each week/ each month.
• Number of new patient phone calls converted into new patient visits.
• Total dollars generated from new patients.

The more information you get from it will help you make better management decisions about where to direct your marketing dollars.

- Sarah Nelson

Sarah is the Founder of Npress and has been helping doctors and dentists get new patients and keep them since 2007. Success has seen Sarah and Npress profiled in such publications as The Portland Press Herald, The Maine Switch, Advance for Healthy Aging, the Coast 93.1, and The Forecaster. She has recently been named one of the “20 Most Outstanding Women in Portland that you should know!”








Testimonial video - by request!

The Value of Targeting

Have you heard the saying "when you try to be everything to everybody, you end up being nothing for everyone?"

Well, its true.

If you include too many messages in your marketing you dilute the message and inhibit the core message from being heard. Your marketing messages will go much further if you position yourself as a specialist, not a generalist. For example, if you are an oral surgeon and you advertise dental implants, bone grafting, extractions, TMJ disorders, and facial trauma, it is difficult for me, as a prospective patient who needs my wisdom teeth out, to decide if you are the right practice for me.

A single core message (or your unique selling position) is what is most effective. So instead, you could advertise that you are a wisdom tooth expert in one marketing piece, and use another for implants, and so on.

When you advertise too many things, your prospects get confused. When prospects get confused, they either fail to make a decision or go somewhere that is easier to relate to.


Broadcasting vs. Narrowcasting


Identify your core message and the groups of people who would benefit most from this product or service. Speak directly to them in your marketing and repeat your message frequently.

If you have multiple messages that you wish to share with the world, segment your audiences by what will be most important to them and communicate each individual message to your segmented target groups. This narrowcasting approach will be much more effective than the broadcasting approach of trying to tell everyone everything about what you do.

- Sarah Nelson

Graphic design for your practice

Are you considering a new logo for 2010? Looking to hire a new design firm for your website, brochures, or new patient packets? I don't know about you, but sometimes I have a lot of trouble speaking the same language as designers.

With design being such a critical part of your practice's image; good, clear, communication between you and your designer is critical.

Here are some tips on how to find (and work well with) a good designer:

* Get referrals. My friends at Level8 Design Studio create beautiful work for all budgets. You can check out their latest projects at www.level8ds.com


* Look at their work. Visit websites or ask to see a portfolio so you can decide if the designer is capable of producing a look that suits you.

* Talk. Go through a project they did and ask them to talk you through the process. You'll get a sense of how long your project might take and what they'll need from you.

* Get an estimate. Rates are going to vary. Some designers work hourly, some work by project. Make sure you confirm what is included and ask about revisions. Some firms limit the amount of revisions you can make so make sure you have a clear understanding.

Let me know what additional questions you have about graphic design and I will get them answered for you in an upcoming post!

Make it a great week,

Sarah